Cultural Awareness & Competency:
Understanding Conscious and Implicit Bias
Cultural Awareness is the ability to recognize and appreciate the nuances of one’s and other cultures. Competence is the ability to understand, communicate with and effectively interact with people across cultures. In this workshop participants will learn the difference between cultural awareness and cultural competency and begin to understand how conscious and implicit bias influences our responses.
In this webinar you'll:
1. Gain knowledge of what Culture is and how it works
2. Understand Conscious and Implicit Bias
3. Explore the relationship between Implicit Bias and Cultural Awareness
4. Learn the difference between Cultural Awareness and Cultural Competency
5. Discover the role of Dale Carnegie’s Human Relations Principles in Cultural Competence
Participants will leave this program with a better understanding of why we respond as we do and the knowledge of how to begin controlling our response.
About our presenter: Karen Betz is the Chief Customer Officer for Dale Carnegie of Nevada, where she works with organizations to increase their capacity to execute and drive business results by leveraging their greatest asset - people! Karen speaks frequently on various topics, including leadership, and the employee/customer experience.
Dale Carnegie is a global training and development organization specializing in leadership, communication, human relations and sales training solutions. More than 9 million people around the world have graduated from Dale Carnegie training since it was founded in 1912. Through locations in over 90 countries and in all 50 states, Dale Carnegie’s mission is to empower organizations to create enthusiastic and engaged workforces by fostering confidence, positivity and productive, trust-based relationships. Karen can be reached at email@example.com.
Free for members and reduced fee for non-members!
The Webex room will open at 11:15 AM to allow everyone time to get signed in. Log in information will be included in your registration email.
All member attendees will have their "Attend 5 meetings get 6th Free" Chapter Member LOVE Card punched.